Customer Experience Specialist - Apply by August 31st

Do you want to combine life in the mountains with building a different kind of outdoor company? Are you genuinely into outdoor gear — and find the idea of helping customers around the world with everything from finding the perfect jacket to solving delivery issues exciting? Do you thrive on talking gear, whether it’s fill power, breathability ratings, or finding the best solution for a customer’s next adventure? Then this might be the job for you.

At Stellar Equipment, we are challenging the traditional outdoor industry by building modular layering systems instead of seasonal collections. We refine products over time rather than replacing them for the sake of newness — creating premium mountain gear designed to work together, last longer, and improve only when there is a real reason to change it.

We are looking for a Customer Experience Specialist to join our team in Åre. Depending on the candidate, the position can either be a full-time permanent role or a full-time seasonal position. In this hands-on role, you'll be the friendly and knowledgeable voice of StellarEQ, supporting customers around the world while helping improve our chatbot and digital customer experience.

WHAT YOU’LL DO

As a Customer Experience Specialist, you’ll play an important role in creating the customer experience we're known for. You’ll combine personal customer support with improving the way we use digital tools to help our customers.

You’ll be part of a small and ambitious team where your ideas matter, and where you’ll have the opportunity to directly influence how we support our growing global customer community.

THE POSITION

  • Full-time position with either a permanent or seasonal contract, starting October 2026

  • Based in Åre, Sweden

  • Mainly focused on customer service with additional responsibility for chatbot improvements

  • Working with customers across 40+ countries

KEY RESPONSIBILITIES

• Respond to customer inquiries via email, phone, live chat, and other support channels

• Provide expert product advice and help customers find the right gear for their adventures

• Handle warranty cases, returns, and service-related questions with care and efficiency

• Learn our product range in detail and become a trusted source of product knowledge

• Monitor and improve chatbot performance by identifying gaps, updating content, and making simple adjustments

• Act as the main contact person for chatbot-related questions and improvements

• Contribute ideas for improving customer service and support.

TO SUCCEED IN THIS ROLE, YOU HAVE:

• Great problem-solving skills and a friendly, outgoing personality

• Excellent communication skills and the ability to adapt your tone to different customers and situations

• Strong writing skills in both Swedish and English

• Experience with customer service, support, or similar roles is a plus

• A passion for skiing, mountain sports, or life in the outdoors — and an interest in understanding technical gear

• Confidence in front of the camera and an interest in sharing your product knowledge through videos or other customer-facing content is a big plus

You'll probably enjoy this role if you naturally end up talking about gear, helping friends choose equipment, and getting genuinely excited when someone finds the right solution.

At Stellar Equipment, we act with integrity, transparency, and honesty. We think big, learn fast, and relentlessly pursue our goals. The team is small, the ambition is high, and the pace is real.

Whether you're looking for a long-term opportunity or an exciting winter season in the mountains, we'd like to hear from you.

Send your application with CV and cover letter to [email protected]

Published: July 30, 2026

Apply by: August 31st