FAQ
We produce top-end outdoor products, in close collaboration with some of the best and most innovative producers and factories in the world, using the best materials available. We create purposeful and sustainable product lines for the long-term, not temporary collections. Every product we create is a vital part of a complete system. Sales are made directly from us, directly to you, without any middlemen. This means that we can sell premium products at a fair price. Stellar Equipment was founded in 2015.
Online at stellarequipment.com and in our showroom in Åre, Sweden
We create products with a timeless design using the best materials we can find and assemble them in the finest factories we know. All our products are designed to work for many different outdoor activities. We believe that the best you can do for the environment (and yourself) is to buy as few products as possible. Buy less but buy better.
The company was founded by Fredrik Dahl and John Crawford-Currie. Fredrik has a long, solid history in product design and development and have worked for international brands like Haglöfs, Peak Performance, The North Face and J.Lindeberg. John is an avid skier with a background in publishing, branding and marketing. He has worked with brands like Wallpaper, Scott Sports, Head Skis and Peak Performance.
When you buy a product in a store, about 50% of what you pay goes to the store. Often there is an importer that need 25% and the rest goes to the brand and the factory. This system consequently drives down production costs in low-wage countries while pushing up consumer prices at the other end. Since we sell our products ourselves, we can lower the prices, make some money for ourselves and still pay our factories more. Learn more here.
We restock all of our winter products in autumn, and we restock all summer products in spring. When something is out of stock on the website, it will fill up accordingly. For any further information about the restock status of a specific product, feel free to contact our customer support.
We have a normal sizing, but many of the products have an athletic fit and are designed for maximum freedom of movement – if you are looking for a looser fit, choose one size up, and if you are looking for a tighter fit, choose one size down. Check out our size guide here.
We are a new brand and do our best to grow at a good pace. Since we choose only the very best factories they also demand high quantity of every size. We will start doing more sizes as we grow.
It’s impossible to objectively grade a down jacket (or any jacket) for a certain temperature since the surrounding conditions are always changing. The 850FP down we use for the Ultralight Down 2.0 garments is extremely warm in relation to its weight — but our 800FP Stellar Down Parka is warmer, since it contains much more down. The Ultralight Hood 2.0 is slightly warmer than the Ultralight Jacket 2.0 since it contains more down and because the down baffles are slightly larger.
Here are some temperature guidelines for our down products when worn in combination with a complete layering system: The Ultralight Down 2.0 garments and the 1020FP Guide Hyperlight Down Hood are designed to be worn under a shell, and will then keep you warm in sub -18°C / 0°F temperatures during moderate activity. If used without a shell we would say that -7°C / 19°F is a lower comfort temperature. The 750FP Stretch Down Jacket will be perceived as slightly warmer. The Stellar Down Parka will manage temperatures below -20°C / -4°F if used on top of all other layers, and the 900FP Guide Expedition Down Parka is proven to withstand extreme conditions in sub -30°C / -22°F temperatures.
We use the best factories in the world for technical outdoor equipment, they are located in China and Vietnam.
We buy all of our down from Allied Feathers and it is RDS and Bluesign certified, fluorocarbon (PFC) free, allergen free and sourcetrack verifiable. It is not liveplucked.
We try to maintain the lowest possible PFC-levels that still delivers the effect that we need to provide the quality our customers request for our clothing. The down that we use, however, is PFC-free, bluesign-certified and traceable. We have initiated a common project with one of the world’s premier fabric manufacturers, Japanese Toray Inc (who make our membrane Dermizax NX, Kevlar and other amazing materials) where we are developing a new PFC free outer-fabric. We tested shell jackets with some of these new materials last winter, and we will continue to do so this winter, but unfortunately the quality is still not at a satisfying or commercially viable level. PFC free fabrics wear faster, get wet faster and gets dirty faster, at least for now. Some people are prepared to compromise with this, and some are not. It can also be debated whether it is environmentally sound to make clothing that wear faster and needs more washing, than clothing with a low amount of PFC. But with that said — our absolute goal is to develop materials that are as good as those we use now (or hopefully even better) without perfluorinated chemicals, and we work very hard to reach that goal.
Read more about sustainability at Stellar Equipment here.
It depends on to what country you order. Learn more here.
When you place an order and we packed it, you will get a tracing number to follow the package all the way to you.
As soon as possible, but right now we can only ship to the ones listed here.
99% of the times some or all of the following will work:
> Change device – laptop, phone, tablet or other.
> Change network or wi-fi.
> Change browser – firefox, chrome, safari or other.
You’ve received a QR code within your order confirmation that you can use to get to our return page. You can also create your return label here.
All returns must be registered online before they can be sent back to us. Use your order number and email address that you’ve used when you placed your order to log into your return profile. Select the products you want to return and tell us why you want to return this product.
Once you have completed our return process, you will receive a return label via email as well as further instructions on how to proceed.
Please print your label and attach it onto your package. Follow the instructions that you’ve received with your return mail and drop off the package with the correct courier. You can find out what courier to use on your return label.
Visit our DHL Pickup Instruction site in order to find out how to schedule a pickup.
Note! Exchanges are not available for orders shipped to the USA, Canada, Chile, New Zealand, Australia, South Korea, and Japan. For all other markets, please see the information below.
We offer the possibility of exchanging your order’s colour and size in our return system. To create an exchange, please follow the usual return process and simply choose the colour/size you wish to exchange when it asks you for what you want instead. We will then create an exchange order, and you will receive an order confirmation in your email. Please keep in mind that exchange orders are shipped only after we have received and processed your return.
Note that returns, for which you have asked for an exchange, need to be returned as fast as possible and at the latest 14 days after registering your exchange. In the case of your return being sent later than 14 days after you registered it, we reserve the right to cancel the exchange order and refund your returned items instead.
We will ship your exchange order as soon as your return has been received and processed. This process usually does not take more than seven days from the point of time your return has been shipped. However, during peak season, the process might take a couple of extra days. If you are in a hurry to receive your exchange products, we recommend that you make a regular return and place a new order for the product/s you wish to exchange.
You have the right to return your order within 30 days after delivery.
Returned articles must be in a new, unused condition and with all tags on. Please note that we will not accept returns that show any signs of use. If this is the case, please be aware that the article is going to be returned to you.
Furthermore, please make sure to return the parcel with the correct courier as indicated on your return label. If the parcel is not being returned according to our instructions, we will not be able to take any responsibility for lost packages.
No, you do not need to return your complete order, only the items that you do not wish to keep.
You can track your return with the waybill number that you received with your return label.
When we have received your return, it can take up to 7 business days until we have processed your return. Once this is done, you’ll receive a return confirmation email from us.
Our goal is to make the refund the day after we receive your package back to us, and depending on what option you used to pay with its 1-3 bank days before you have your money after that. Depending on from what country you returned the package, it can take up to a week before we receive it. In very busy periods (December) it might take us a little longer to make the refund, but we are doing our best to be as fast as possible.
If you have ordered with Klarna Invoice, you can first of all log into your Klarna account and mark your order as returned. Klarna will pause your invoice until we have processed your return.
If you have returned your order only partly, Klarna will send you a new invoice with the articles you have kept.
If you have returned your whole order, your invoice will be cancelled.
*Please note that shipping cost will not be refunded or cancelled. If there have been shipping costs with your order, they have to be paid, even if your order has been returned.
First of all, we are sorry that you have received a faulty product. We do everything we can to ensure the best quality of our gear.
If you have received an item that is not in a new condition or faulty, please register your claim online by using your order number and email address. Click here to register your claim.
If your order is older than 9th September 2019, please contact our customer service.
Have you bought your Stellar Equipment product through our website?
If you have purchased through our website, you can register your claim online. Once we have approved your claim request, we will send you a return label that you can use to return the claimed product to us. Once we have received and processed your return, we will refund your claim where you’ll be able to place a completely new order instead.
Have you bought your Stellar Equipment product in our showroom in Åre?
If you have purchased from our showroom in Åre and you think that the purchased product has a production fault, please contact our customer service.
We have a great family that we support with clothes. If you believe you belong to the Stellar family send an email to David at [email protected].
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