Privacy

Last updated: 2025-11-17

This Privacy Policy explains how Stellar Equipment AB, reg. no. 556973-2026, (“Stellar Equipment”, “we”, “us”) collects, uses, shares, and protects personal data when you visit our website, shop with us, create an account, or participate in our Loyalty Program. Unless otherwise stated, Stellar Equipment is the data controller for all processing described here.

Personal data we collect

We collect personal data when you:

→ visit our website
→ make a purchase
→ create an account or join the Loyalty Program
→ sign up for news, offers, or invitations
→ interact with our customer support team
→ engage with our marketing or our social media channels

The information we process may include:

→ name, email, phone number
→ delivery and billing addresses
→ payment details (handled securely by payment providers)
→ order and purchase history
→ device data, IP address, and cookie identifiers
→ browsing behaviour on our website
→ communication preferences
→ any information voluntarily provided by you

2. How we use your data

We use personal data for the following purposes:

2.1 Purchases & Fulfilment

→ processing and shipping orders
→ handling returns, exchanges, and warranty cases
→ preventing fraud and managing secure payments

Legal basis: performance of contract; legal obligations for tax and accounting.

Notes: In the US, Canada, Chile, Australia, New Zealand, Japan, and South Korea, orders are handled by Global-E, who acts as Merchant of Record and data controller for that transaction.

2.2 Account & Loyalty Program

→ creating and maintaining your account
→ calculating loyalty status based on 24-month rolling activity
→ applying benefits and notifying you of updates

Legal basis: performance of contract; legitimate interests.

2.3 Marketing & Communications

→ sending news, launches, invites, and reminders
→ personalizing content and recommendations
→ conducting segmentation and profiling

Legal basis: legitimate interests; consent where required.

2.4 Advertising & Retargeting

We share limited event data with advertising platforms (such as Meta, Google, TikTok) when you consent to marketing cookies. These platforms act as independent data controllers for their subsequent processing.

Legal basis: consent.

2.5 Customer Support

→ resolving order issues
→ answering questions and providing assistance

Legal basis: performance of contract; legitimate interests.

2.6 Analytics & Improvements

→ improving site performance and stability
→ enhancing customer experience
→ strengthening security

Legal basis: legitimate interests.

3. Sharing of personal data

We may share data with:

→ Service providers who support our operations, including hosting, logistics, email services, analytics, and customer support platforms
→ Payment providers, such as Klarna and PayPal
→ Logistics partners, such as DHL and PostNord
→ Advertising platforms, once you consent to marketing cookies
→ Global-E, where applicable

Where transfers occur outside the EU/EEA or UK, we use Standard Contractual Clauses and additional safeguards.

Cookies

We use cookies and similar technologies to operate the website, enhance performance, personalize the experience, and show relevant offers. Strictly necessary cookies are always active; all others require your consent.

For details about categories, providers, storage periods, and cookie settings, see our Cookie Policy, where the full Cookiebot declaration is presented.

Your Right

You have the right to:

→ access your personal data
→ request correction of inaccurate information
→ request deletion in certain circumstances
→ restrict processing
→ receive data portability (when applicable)
→ object to processing based on legitimate interests
→ object to direct marketing at any time
→ withdraw consent for cookies or email marketing

To exercise your rights, contact [email protected]. You may also lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).

Security

We use technical and organizational measures to protect personal data and restrict access to authorised personnel and trusted partners.

Children

Our services are not directed to children, and we do not knowingly collect children’s data.

Automated Decision-Making

We do not use automated decision-making with legal or similarly significant effects. Limited profiling may be used for marketing relevance, which you can opt out of.

Changes to this policy

If we update how we process personal data, we will publish the updated Privacy Policy on this page.