Exchanges and Returns
At Stellar Equipment you have the right to return your order within 30 days after delivery.
Note: Exchanges are not available for orders shipped to the USA, Canada, Chile, New Zealand, Australia, South Korea, and Japan. If you’d like to make an exchange, please make a return and place a new order.
Always free exchange and returns.
Please read through this page before you register your return.
→ We accept one return package per order.
→ Do not send multiple returns on the same order number.
→ Return products with no sign of use and with hangtag attached.
Exchanges
→ We offer the possibility to exchange the color and/or size of your order in our returns system.
→ Exchanges are valid for returns shipped within 14 days of registration.
→ Exchanges ships when the return has been processed at our warehouse.
Returns process
You’ve received a QR code within your order confirmation that you can use to get to our return page. You can also create your return label here.
All returns must be registered online before they can be sent back to us. Use your order number and email address that you’ve used when you placed your order to log into your return profile. Select the products you want to return and tell us why you want to return this product.
Once you have completed our return process, you will receive a return label via email as well as further instructions on how to proceed.
Please print your label and attach it onto your package. Follow the instructions that you’ve received with your return mail and drop off the package with the correct courier. You can find out what courier to use on your return label.
